Job Description

WORK IN PARADISE … at the beautiful South Seas Island Resort on the tip of Captiva Island on Florida’s Gulf Coast just across the bridge from Fort Myers. Escape to a tranquil tropical island destination, marked by 2.5 miles of beaches, surrounded by glistening gulf waters and endless opportunities for fun and adventure. 

Yes, we were significantly impacted by Hurricane Ian, but our beaches and sunsets are stunning - and we’re coming back with a new and refreshed resort!  

Here's what we’re looking for … 

An inspired, driven individual who believes in providing outstanding customer experiences and comes to work energized and ready to carry that spirit throughout the day.  You truly appreciate the opportunity to work with people who encourage, challenge, and support one another to be their best. Grow your career with us and learn first-hand how to shape remarkable experiences for our NEW world-class resort, guests, and owners.

GREAT BENEFITS PACKAGE

- Health Insurance/Dental/Vision/LTD/STD and Life Insurance

- 401K, company matches 100% up to 4% of contribution

- Paid Time Off (PTO), increasing amount of time with tenure 

- Transponder toll programs (if you qualify) for the Sanibel Causeway and Cape Coral Bridge 

- Employee recognition through the year

Summary:

Starbucks is known for developing extraordinary leaders who drive business success by doing the right thing for partners (employees), customers and communities – globally. As a Starbucks leader you are driven by a deep sense of purpose. You are aspirational - never a bystander. You take action to make a positive difference every day, and you inspire others to do the same.

Our Store Managers bring the Starbucks experience to life by managing store operations, driving financial success, building great teams, and building a meeting place in their communities. They delight and uplift customers through a human connection. Their work goes beyond a perfectly made beverage; it’s about human connection. They enjoy being able to achieve these aspirations autonomously, while leveraging our world class brand and business practices.

Rate of Pay: Salaried position at $60,000 per year

Key Responsibilities:

Responsibilities and essential job functions include but are not limited to the following behaviors:

- Grow a successful, multimillion-dollar business: drive sales leveraging your business acumen, efficiency, and problem-solving skills

- Nurture talent & lead a team: engage the hearts and minds of your team and develop their skills so that they realize their personal best, both as individuals and as thriving teams

- Inspire others: become a dynamic brand ambassador dedicated to driving and achieving results through your team

- Impact your community: integrate your business with the community to create better moments in peoples’ lives, from our partners to our customers, communities and planet

Achieving Results 

- Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team. 

- Anticipates customer and store needs by constantly evaluating environment and customers for cues. 

- Communicates information and leads the team during each shift. 

- Delivers legendary customer service to all customers.

- Discovers and responds to customer needs. 

- Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. 

- Maintains a clean and organized workspace so that partners can locate resources and product as needed. 

- Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. 

- Follows health, safety and sanitation guidelines for all products. 

- Maintains regular and punctual attendance. 

Helping Others Succeed 

- Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. 

- Contributes to positive team environment by recognizing alarms or changes in partner morale.

- Oversees performance management.

- Recognizes and reinforces individual and team accomplishments by using existing organizational methods. 

Living Our Mission & Values 

- Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks and South Seas Island Resort. 

Other Duties and Responsibilities:

As we are rebuilding and restoring the resort, the associate may be asked to temporarily assist staff in other areas of the resort as needed.

Experience & Qualifications:

- Starbucks experience strongly preferred 

- 3 years retail / customer service management experience

- ServSafe Food Manager Certification (can make arrangements to be certified through work if needed)

- Strong organizational, interpersonal and problem-solving skills

- Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays 

- Hours Required: 40-50 hours a week; days and times may vary based on need

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel workload, rush jobs, or technological developments).