Job Description

SUMMARY:
Responsible for coordinating the proper booking of treatments, maintenance of the retail area and provision of cashiering duties for the Spa in a courteous and professional manner while exceeding the high standards of the hotel.
ESSENTIAL FUNCTIONS:
Essential functions as defined are ILLUSTRATIVE ONLY and not a comprehensive listing of all functions and duties performed by incumbents within this classification. Essential duties and responsibilities may include, but are not limited to, the following:
• Greets and welcomes members and guests to the Spa; provides tours of the Spa as required.
• Provides prompt and efficient customer services.
• Answers all Spa phone calls, check in and check out all Spa clients.
• Performs opening and closing functions; monitors point-of-sale shift closing
• Makes Spa reservations via walk ins, phone, and email.
• Assists with retail sales and inventory.
• Places and delivers Spa lunch orders.
• Assists Sales Department with group bookings as required.
• Communicates clearly with Members/guests and spa staff to achieve desired results for both the client and the spa; answers queries and resolves service issues.
• Assists in the efficient and effective operation of the Spa by maintaining orderliness and cleanliness of the workplace.
• Manages merchandise and product flow; ensures proper inventory control and accounting; ensure proper re-stocking and ordering of merchandise.
• Assists with the maintenance of a successful call-in list for appropriate positions.
• Assists with the organization and implementation of successful promotional activities and events.
• Ensures proper accounting for lost and found items and delivers to Housekeeping.
• Reports any maintenance deficiencies for proper resolution.
• Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a work team.
• Demonstrates courteous and cooperative behavior when interacting with public and staff; acts in a manner that promotes a harmonious and effective workplace environment.
• Performs all the duties of the Attendant, when no attendant is present.
SPA CONCIERGE
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge and/or skill required.
Education and Experience:
High School Diploma/GED; AND one (1) year of retail or administrative experience; OR an equivalent combination of education, training and experience.
Required Knowledge and Skills
Knowledge of:
• Policies and procedures of the department.
• Administrative and accounting policies and procedures.
• Vail & Beaver Creek Ski Mountains and the Vail Valley.
• Basic mathematics.
• Record keeping principles and practices.
• Correct business English, including spelling, grammar and punctuation.
• Techniques for dealing with a variety of individuals from various socio-economic, ethnic and cultural backgrounds, in person and over the telephone.
Skill in:
• Performing administrative and retail duties.
• Determining the nature of customer inquiries and recommending appropriate actions or solutions.
• Performing scheduling duties.
• Use of computer software associated with Spa operations.
• Providing customer service.
• Performing cashiering and bookkeeping duties.
• Communicating effectively in oral and written forms.
• Organizing own work, setting priorities and meeting critical deadlines.
• Contributing effectively to the accomplishment of team or work unit goals, objectives and activities.
• Dealing successfully with a variety of individuals from various socio-economic, ethnic and cultural backgrounds.