Job Description

WE ARE:

Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. Timbers Company is always looking for dynamic, driven people to join our team. We are passionate about exposing our Owners and guests to some of the most sought-after places on earth, and creating unparalleled experiences for families to make memories

YOU ARE:

An inspired, driven individual who believes in providing outstanding customer experiences and comes to work energized and ready to carry that spirit throughout the day.  You truly appreciate the opportunity to work with people who encourage, challenge, and support one another to be their best.

SUMMARY:

The Server is responsible for taking customer's food and drink orders, serve food and beverages,

prepare itemized checks, and sometimes accept payments. May perform additional duties, which may

include escorting guests to tables, serving customers seated at counters, setting up and clearing

tables, or operating a cash register. They also check the identification of patrons to ensure they meet

the minimum age requirement for the purchase of alcohol. Responsible for providing the highest

quality of service possible to guests in an efficient and courteous manner.

Education & Experience:

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.

• Alcohol Awareness Certification (must comply with State regulations)

• Food Handlers certification (must comply with State regulations)

• Must be able to convey information and ideas clearly.

• Must be able to evaluate and select among alternative courses of action quickly and accurately.

• Must work well in stressful, high pressure situations.

• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers

and guests.

• Must be able to work with and understand financial information and data, and basic arithmetic

functions.

• Must maintain composure and objectivity under pressure.

Job Duties & Functions:

• Approach all encounters with guests and employees in an attentive, friendly, courteous and service

oriented manner.

• Maintain regular attendance in compliance with company standards, as required by

scheduling which will vary according to the needs of the hotel.

• Maintain high standards of personal appearance and grooming, which include wearing the proper

uniform and name tag when working (per brand standards).

• Comply at all times with company standards and regulations to encourage safe and

efficient hotel operations.

• Comply with certification requirements as applicable to position to include Alcohol Awareness, Food

Handlers, Safety, etc.

• Be familiar with the organization of the restaurant and lounge and know the function of each job

position.

• Have a thorough knowledge of menus and specials in the restaurant.

• Service guests with all food and beverage requirements in a warm, friendly, courteous and

professional manner.

• Clear, clean and reset tables as needed.

• Be familiar with the operation of the P.O.S. system.

• Carry out cashiering functions in closing checks and end of shift paperwork.

• Perform opening and closing procedures, and side work duties according to station rotation

assignment.

• Ensure that tables and side stands are kept stocked, tidy and clean.

• Employees must at all times be attentive, friendly, helpful and courteous to guests, managers and all

of their fellow employees.

• Attend meetings as required by management.

• Perform any other duties as requested by management.