Job Description

WORK IN PARADISE  at the beautiful South Seas on the tip of Captiva Island on Florida’s Gulf Coast just across the bridge from Fort Myers. Escape to a tranquil tropical island destination, marked by 2.5 miles of beaches, surrounded by glistening gulf waters and endless opportunities for fun and adventure. 

Yes, we were significantly impacted by Hurricane Ian, but our beaches and sunsets are stunning - and we’re coming back with a new and refreshed resort!  


We are a part of Timbers Company, a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. We are always looking for dynamic, driven people to join our team. We are passionate about exposing our Owners and guests to some of the most sought-after places on earth and creating unparalleled experiences for families to make memories. Grow your career with us and learn first-hand how to shape remarkable experiences for our NEW world-class resort, guests, and owners.


To maintain safety and security to guests, owners, and associates. 


All around the resort; responding to guest calls, associate needs, and emergency situations. 


  • Approach all encounters with guests and employees in a friendly manner.
  • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working.
  • Use proper two-way radio etiquette when communicating with other employees.
  • Maintain contact with the Front Desk/Night Auditor at all times.
  • Hold briefing with Guest Services staff both at the beginning and end of shift.
  • Be knowledgeable about hotel and guestroom locking systems.
  • Answer phone and dispatch.
  • Deliver requested items to guest rooms.
  • Receive deliveries.
  • Pick up items left on property (during rounds).
  • Make wake-up calls.
  • Maintain an awareness of legal limitations of position.
  • Maintain daily activity log.
  • Maintain confidentiality with respect to guest and employee incidents.
  • Check I.D. of visitors/employees as necessary.
  • Open secured areas for authorized personnel.
  • Check lights and door locks.
  • Check safety hazards.
  • Conduct room theft investigations.
  • Investigate auto accidents/theft.
  • Investigate assault complaints.
  • Assist with intoxicated guests.
  • Challenge suspicious persons.
  • Provide escort.
  • Respond to security alarms.
  • Assist during medical emergencies.
  • Administer First Aid/CPR as necessary.
  • Administer Heimlich maneuver to choking victims.
  • Be ready to utilize AED if needed.
  • Respond to employee altercations.
  • Complete Incident/Accident Reports in a clear and concise manner.
  • Work special functions as requested.
  • Assist with van runs as requested.
  • Other duties as required by management.


  • High School diploma or equivalent and/or experience in a hotel or a related field preferred
  • Certificate of Completion in Safety and Security Training (must comply with State requirements)
  • CPR/First Aid/AED/Heimlich Maneuver Certified; can also arrange to have certification done through the resort
  • Must have a valid driver license for the applicable State and an acceptable MVR (Motor Vehicle Driving record (property specific-driving)


Security Officers work in fast paced environments. This job may be required to stand for long hours and are exposed to Florida weather conditions, including high heat and humidity.

HOURS REQUIRED 40 hours per week, 3:00PM – 11:00PM shift, will be required to work weekends and/or holidays.

We offer a very competitive salary and generous benefits including:

  • Low-cost Medical, Dental, Vision Plans
  • Paid Life Insurance
  • Short- and Long-Term Disability
  • Paid Time Off & Holidays
  • 401(k) with 100% match up to 4%
  • Commuter and Company-paid Toll Programs

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel workload, rush jobs, or technological developments).