Job Description

SOUTH SEAS ISLAND RESORT: WORK IN PARADISE! Escape to a tranquil tropical island destination on the tip of Captiva Island! Work at a serene resort village and wildlife sanctuary, marked by 2.5 miles of beaches, gulf waters that glisten with endless shades of blue and boundless opportunity for adventure for our guests. 

This upcoming year, we will begin writing a new chapter to add to our storied past. Elevated guest experiences, expanded services, and amenities accompanied by future plans to re-imagine and restore the famed South Seas Island Resort to its original grandeur. 

We want YOU to be apart of it! 

WE ARE NOW A TIMBERS RESORT:

Timbers Company is always looking for dynamic, driven people to join our team. We are passionate about exposing our Owners and guests to some of the most sought-after places on earth, and creating unparalleled experiences for families to make memories. Our vision is a promise of Paradise Perfected. Join us and explore the ever-growing collection by Timbers Resorts. 

LOOKING FOR:

An inspired, driven individual who believes in providing outstanding customer experiences and comes to work energized and ready to carry that spirit throughout the day.  You truly appreciate the opportunity to work with people who encourage, challenge, and support one another to be their best.

GREAT BENEFITS PACKAGE:

- Health Insurance/Dental/Vision/LTD/STD and Life Insurance

-401K, company matches 100% up to 4% of contribution

-Paid Time Off (PTO), increasing amount of time with tenure 

-Transponder toll programs (if you qualify) for the Sanibel Causeway and Cape Coral Bridge 

-$2 Employee lunches at our Keylime Cafe 

-Employee discounts at selected retail outlets and selected SSIR vendor activities 

-Employee recognition through the year

WHERE WILL YOU WORK?

Guest Response Center - Front Office Operations 

JOB SUMMARY:

Responsible for providing information to guests and visitors via the telephone while providing courteous and friendly guest service.

EDUCATION & EXPERIENCE:

High School Diploma/GED; AND one (1) year of clerical/administrative experience; OR an
equivalent combination of education, training and experience.

-Receives and screens incoming telephone calls within 3 rings, providing factual information which may require the interpretation of policies and procedures; takes messages or refers the caller to the proper person/department.
-Ensures privacy of guests, owners and staff as outlined in hotel standards.
-Administers guest voice mail systems.
-Maintains and updates regional/international directories and telephone A-Z reference guide.
-Ensures relevant group check-out is communicated.
-Pages guests for telephone calls per established policy.
-Maintains awareness of hours of operation for all entities with the hotel as well as daily functions.
-Assists with front office duties as needed.
-Maintains awareness of room details in order to process reservation requests or cancellations if needed.
-Assists with charges and payments to guest, owner and house accounts.
-Directs logistics of multiple phone lines.
-Maintains clean and neat work area.
-Monitors emergency phone system and fire control panel.
-Administers hotel wake-up program.
-Observes safety precautions required to protect hotel and guest property.
-Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a work team.
-Demonstrates courteous and cooperative behavior when interacting with public and staff; acts in a manner that promotes a harmonious and effective workplace environment.

PHYSICAL/MENTAL REQUIREMENTS:

Resort Operators work in fast paced environments. 

***Sign-on: $300 paid on first check and $300 paid after 90 days of FT employment***