Job Description

WE ARE:

Timbers Company is always looking for dynamic, driven people to join our team. We are passionate about exposing our Owners and guests to some of the most sought-after places on earth, and creating unparalleled experiences for families to make memories.

YOU ARE:

An inspired, driven individual who believes in providing outstanding customer experiences and comes to work energized and ready to carry that spirit throughout the day.  You truly appreciate the opportunity to work with people who encourage, challenge, and support one another to be their best.

SUMMARY:

Responsible for supervising activities and staff related to financial operations and integrity of the resort, including financial management, record keeping and reporting; provides expert financial assistance to management and staff.

Provides human resources leadership, strategic support, consultation, coaching, direction and advice to senior leadership and all Hotel employees on all human resources related topics as well as Timbers Resorts culture and values. Works with senior management to develop employment process to support business goals and objectives. Directs, oversees and/or coordinates all human resources activities such as employment, compensation, employee relations, benefit, training, and performance management.

BASIC PURPOSE

Responsible for overseeing the Operations Division to ensure a proper resort condition and level of guest experience is being met in all aspects at the discretion of the General Manager.  Has the authority to work with any Division, Department head, or staff members to achieve desired results, and will report findings and progress to the General Manager.  The Resort Manager will support in developing budgets, will ensure control measures are in place, and will maximize revenue and profits for all financial aspects of the Operations Division. 

INITIAL FUNCTION:

The initial set of duties will be determined by the General Manager to achieve the desired goals of maintaining a proper resort condition and high-level guest experience.  The position may be reevaluated by the General Manager upon reaching those goals to include the following Essential Functions.

ESSENTIAL FUNCTIONS:

Resort Manager will organize, coordinate and direct any and all operational functions within the Operations Division which may include, but will not be limited to: Rooms, Food & Beverage, Retail, Security, Landscaping, Golf Course Maintenance, Golf Operations, Tennis Operations, Marinas and Sanitation.

Hires, develops, trains, evaluates, and terminates Directors within the Division.

Develops and submits for approval any policies and procedures relating to the operation of the Division.

Attends all staff meetings and other management functions as directed by General Manager.

Maintains a close watch on all resort departments and provides assistance and direction relative to operational matters.

Develops short and long-range strategies dedicated to resort financial management.

Monitors and evaluates the Division’s performance through interaction with directors, managers, employees and guests.

Supports all resort policies and procedures.

Monitors guest feedback/satisfaction and aids in resolving guest-related matters.                                                               

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change.  

Knowledge and Skills:

Education:            College degree in business administration or hotel management or equivalent work experience. 

Experience:            Minimum of five (5) years previous hotel and/or resort and/or

                                            condominium resort/hotel operation experience.

Skills and Abilities:       

  1. Strong leadership skills.
  1. Knowledge of rooms, security, marina, landscaping, food and beverage operations required.
  1. Requires excellent communication skills, oral and written.
  1. Must be able to read, write and converse in the English language.
  1. Must possess ability to work with other departments in accomplishing goals of resort and guests.

Work Environment/Physical Activities: 

  • Work duties are approximately 50% indoors; 50% outdoors.
  • Outdoor activities include operational support of pool areas, activity centers, dock, common areas, hot tub and deck. Also includes events and activities for club members and guests.
  • Indoor environment includes all club and institute spaces including but not limited to kitchens, bars, game room, fitness center, spa, locker, offices and restrooms.
  • Activities can include but are not limited to walking, lifting, stooping, bending, pushing pulling, and moving items