Job Description

JOIN OUR MISSION
Working for Timbers Company is an opportunity to join our unique mission to create special places and memorable experiences through passionate, attentive service. Here’s why our staff loves Timbers Company.

WE BELIEVE
vacations bring us all closer together
the big dogs aren't all on Wall Street
we've found the best places on Earth
we are known by the company we keep
variety is the spice of life

WE ARE:

Timbers Resorts is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. Timbers Resorts is always looking for dynamic, driven people to join our team. We are passionate about exposing our Owners and guests to some of the most sought-after places on earth, and creating unparalleled experiences for families to make memories.

YOU ARE:

An inspired, driven individual who believes in providing outstanding customer experiences and comes to work energized and ready to carry that spirit throughout the day.  You truly appreciate the opportunity to work with people who encourage, challenge, and support one another to be their best.

SUMMARY:

Perform a variety of duties related to property reservations and in support of the Timbers Resorts Reservations Department; responds to communications from guests, travel agents, group clients, and referral networks concerning reservations, both group and transient,  for the Sebastian – Vail; creates and maintains reservation records and promptly processes any cancellations and modifications. Manages Group Rooms Coordinator and their tasks in support of Group Sales and Conference Services.

    • Establishes and maintains effective working relationships with all internal departments.
    • Contributes to the efficiency and effectiveness of the unit's service to its customers both internal and external by offering suggestions on process changes and improvement and directing or participating as an active member of a work team.
    • Demonstrates courteous and cooperative behavior when interacting with public and staff; acts in a manner that promotes a harmonious and effective workplace environment.
    • Handle property reservation calls and emails to provide optimal customer service.
    • Facilitate special requests in SMS and/or using Alice as well as direct property communication.
    • Facilitate reservations of any complimentary rooms or other contractual room requirements (e.g. complimentary upgrades) and communicate with all appropriate departments (Accounting, Front Office, etc.).
    • Serve as liaison with accounting department to ensure all billing requests are configured and executed as necessary.
    • Manage the GRC position; providing daily supervision, providing support and training, monitoring performance and productivity, auditing of daily tasks and communication.
    • Processes reservations by mail, telephone, fax or central reservation systems referral; processes reservations from the sales office, other departments, and travel agents; creates and maintains reservations records; prepares and distributes notifications of confirmation; processes advance deposits on reservations.
    • Maintains awareness of the type of rooms available as well as their location and layout; updates availability in the reservations system.
    • Understands and communicates Residential availability for group proposal requests.
    • Tracks future room availability on the basis of reservations.
    • Maintains awareness of the selling status, rates, and benefits of all packages plans; communicates policy on guaranteed reservations and no-shows.
    • Responds to inquiries and makes reservations as needed.
    • Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a work team.
    • Demonstrates courteous and cooperative behavior when interacting with public and staff; acts in a manner that promotes a harmonious and effective workplace environment.
    • Completes lodging portion of all Pickup Report requests by 3rd parties (ALHI, Meeting Planners).
    • Assist guests with billing inquiries / resolutions where applicable, including checked out with balances and/or outstanding advance deposits
    • Assist with Leisure calls and group calls as needed
    • Responsible for ensuring tasks and accuracy of Group Rooms Coordinator role
    • Work closely with Sales team on occupancy, rates, inventory, analysis and opportunities
    • Ensure special handling of repeat guests and VIPs to include booked travel partners/consortia
    • Follow up on tentative bookings and update reservation status
    • Review No Snow and Cancelled Reservations
    • Assist with various reporting such as but not limited to STR, Destimetrics, TA commissions, etc
    • Assist Reservations Manager and Revenue Manger with property inventory management
    • Assist with any special projects as needed

    This Company is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. This company does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

    General Benefits

    • Free onsite shift parking
    • Discounted bus pass for Eagle County & Lake County routes
    • Discounted F&B, Spa Treatments & Retail up to 40% off
    • 401K with Match
    • Paid Sick leave for P/T & Seasonal Staff, PTO for Full Time Staff
    • Wellness Bonus if worked through full season until ski area closing
    • Full Time Year Round possible, with full benefits such as Paid Time Off, Medical, Dental, Vision, LTD/STD, Life, Accident, Critical Illness, Hospital Insurance.
    • Merchant Ski Pass Program
    • Free onsite Chef prepared employee dining room with hot meals and salad bar
    • Some full time seasonal positions offer discounted living onsite in employee housing, shared dorm style units during the season hired only up to the 1st 6 months of that particular season.  Long term and single living arrangements are offered for management positions or those working overnight shifts available for on call outside of normal work hours.

    Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law. In accordance with requirements of the Americans with Disabilities Act and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a smoke- free workplace

    I certify that the answers given herein and during the entire application process (including but not limited to information provided in resumes, attachments to this application, interviews or otherwise (if applicable)) are true and complete to the best of my knowledge. I understand that any misrepresentations, omissions of facts or incomplete answers during the application process may disqualify me from further consideration for employment. I further understand that, if employed, any misrepresentations or omissions of facts during the application process may be cause for my dismissal at any time without prior notice. I consent to and authorize the Company and ADP TotalSource® to contact my former employers, references, and any and all other persons and organizations for information bearing upon my qualifications for employment. I further authorize the listed employers, schools and personal references to give the Company or ADP TotalSource (without further notice to me) any and all information about my previous employment and education, along with any other pertinent information they may have and hereby waive any actions which I may have against either party(ies) for providing a good faith reference. I EXPRESSLY AGREE AND UNDERSTAND THAT, IF EMPLOYED, MY EMPLOYMENT IS NOT FOR A SPECIFIC TERM, IS BASED ON MUTUAL CONSENT AND MAY BE TERMINATED BY ME OR THE COMPANY OR ADP TOTALSOURCE WITH OR WITHOUT NOTICE OR CAUSE AT ANY TIME. I FURTHER UNDERSTAND THAT NO ORAL PROMISE, EMPLOYER POLICY, CUSTOM, BUSINESS PRACTICE OR OTHER PROCEDURE (INCLUDING THE BASIC EMPLOYMENT POLICIES, PERSONNEL HANDBOOK OR ANY PERSONNEL MANUALS) CONSTITUTES AN EMPLOYMENT CONTRACT OR MODIFICATION OF THE AT-WILL EMPLOYMENT RELATIONSHIP BETWEEN ME AND THE COMPANY OR ADP TOTALSOURCE. I ALSO UNDERSTAND THAT MY AT-WILL EMPLOYMENT STATUS WITH THE COMPANY MAY ONLY BE ALTERED IN AN INDIVIDUAL CASE OR GENERALLY IN A WRITING SIGNED BY THE OWNER, PRESIDENT OR CEO OF THE COMPANY AND THAT MY AT-WILL STATUS WITH ADP TOTALSOURCE MAY ONLY BE ALTERED IN AN INDIVIDUAL CASE OR GENERALLY IN A WRITING SIGNED BY THE PRESIDENT OF ADP TOTALSOURCE. I understand that I may be required to qualify for employment based on additional employment criteria. For example, I may be required to take job-related tests; take a driver’s examination or take a preemployment drug test. If I am offered employment or start work before any required test is completed, I understand that my employment is contingent on a satisfactory result on all required tests. I authorize the Company and ADP TotalSource to release the results of my pre-employment drug/alcohol test (if any), any information on this application and any relevant information about me to each other and to other ADP TotalSource clients for whom I have applied for employment, and release the Company, ADP TotalSource and its clients from any and all claims related to the lawful release of this information. I further authorize the release of any background check results and of any drug/alcohol test to any state or federal authority requesting such information and in response to a valid subpoena or other legal document. 

    By submitting this application, I certify I have read above, specific job post requirements listed here https://bit.ly/3YmmOeA 

    Skills / Requirements

    QUALIFICATIONS:

    Education and Experience:

    • High School Diploma/GED; AND two (2) year hotel Reservations or Front Office experience

    Required Knowledge Skills and Physical

    Knowledge of: 

    • Relevant experience in Reservations and/or Front Desk operations experience a plus.
    • Desire to participate as part of a team.
    • Comprehension of the reservation sales process and excellent understanding of the group sales/convention services process.
    • Analytical approach to problem solving and ability to “think outside the box”.
    • Strong attention to detail and hands-on.
    • Requires excellent communication skills, both verbal and written.
    • Strong interpersonal skills.
    • Ability to perform well under pressure and multi-task.
    • Organizational and time management skills.
    • Ability to execute tasks independently and efficiently.

    Skill in:

    Must possess computer skills and detailed knowledge of various computer programs including, but not limited to, SMS, Delphi, Microsoft Excel, Microsoft Word.

    Physical 

    Mobility to work in an office setting and use standard office equipment; stamina to sit for extended periods of time; strength to lift and carry up to 20 pounds; vision to read printed materials and computer screen; dexterity to utilize computer equipment; hearing and speech to communicate in person or over the telephone.

    Correct business English, including spelling, grammar and punctuation. 

    *Note: It is not necessary for you to identify unavailability for work because of religious observance or practice or any other protected classification. Subsequent to any job offer, we will consider whether a reasonable accommodation can be made.

    Important Notes

    Note: The Federal Immigration and Reform and Control Act of 1986 requires that a DHS Employment Eligibility Verification “Form I-9” be completed for every new hire and that within 3 business days of beginning work every new hire must present to the employer documentation establishing his/her identity and authorization to work. This federal requirement must be satisfied as a condition of employment.

    This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.