Job Description

Start ASAP Excellent Gratuities

Excellent benefits such as free employee cafeteria onsite, discounted bus pass, free parking, 401K with match, and many more.  

Competitive health insurance, including coverage for dependents for medical, dental, vision, basic life and accidental death & personal loss, short & long term disability,  HSA, FSA, commuter benefits, and voluntary coverage beyond the basics.  Accident, critical illness, hospital coverages, group legal plan, group term life insurance. Other benefits such as employee assistant program, online free training, and access to incredible discounts with LifeMart. 

SUMMARY:

The Hub of Front of House operation. Responsible for front desk duties such as check-in, check-out & billing. Concierge duties such as arranging activity, dining and transportation both pre-arrival and while on property. Guest Relations duties such as recognizing special occasions by arranging and delivering amenities. PBX/Operator duties such as handling incoming calls, taking guest requests for our housekeeping & Engineering departments. Most importantly, relationship building with the ownership is a crucial component to this position.

  • Acts as central information agent and property ambassador for the resort.
  • Identifies owner/guest needs and provides information regarding policies, services and amenities.
  • Checks owner/guests in to and out of resort in a courteous and professional manner.
  • Assists with luggage and vehicle details.
  • Provides owner/guests with information on property facilities, restaurants, and activities.
  • Operates the resort telephone system as trained to resort standards.
  • Posts charges and payments to guest, club owner and house accounts through Opera.
  • Provides additional information on all area restaurants, services and recreational opportunities.
  • Prepares current or next day arrival lists and packets.
  • Cleans and maintains the concierge desk area in an orderly and presentable condition.
  • Inventories and replenishes any required supplies.
  • Processes wake up calls as necessary.
  • Coordinates owner/guest requests as needed.
  • Ensures delivery of owner/guest messages or packages as needed.
  • Schedules and confirms restaurant, recreational or other bookings as requested.
  • Schedules and coordinates area transportation to and from local attractions.
  • Have excellent knowledge of Beaver Creek, Vail, and surrounding areas.
  • Assists with loading/unloading of luggage and personal items when needed.
  • Assists with delivery/retrieval owner/guest luggage and personal items when needed.
  • Provides directions and information as requested.
  • Arranges rental car pick up and key return.
  • Completes amenities based off the next day arrivals.
  • Use and maintain accurate and current information in Opera and GoConcierge.
  • Establish and executes traces for Housekeeping and Facilities from pre-arrival outreach within the established time period.
  • Assist with cleanliness of concierge and valet areas, ensuring that area is safe for foot traffic.
  • Ensures owner/guest luggage storage as needed.
  • Courteous to all owner/guests, callers, visitors and staff.
  • Exercise polite and patient verbal demeanor over radio.
  • Proper use of clocking in and out from shifts, and 30 minute meal breaks.
  • Facilitate sending of owner/guest packages with correct address and method of payment.
  • Observes safety precautions required to protect resort and owner/guest property.
  • Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a team.
  • Demonstrates courteous and cooperative behavior when interacting with public and staff; acts in a manner that promotes a harmonious and effective workplace environment.
  • Preforms all duties and tasks assigned by management.

Skills / Requirements

Skills/ Requirements

Education and Experience:

High School Diploma/GED; AND two (2) years of hospitality experience; OR an equivalent combination of education, training and experience.

Required Knowledge and Skills

Knowledge of:

  • Principles, practices and techniques of the hospitality industry.
  • Computer software applications including Opera, Microsoft Office Suite and Alice. Policies and procedures of the department.
  • Customer service principles and practices.
  • Proper business English, including spelling, grammar and punctuation.
  • Techniques for dealing with a variety of individuals from various socio-economic, ethnic and cultural backgrounds, in person and over the telephone.
  • Area amenities, activities and events.

Skilled in:

  • Focusing on quests and provision of quality customer service.
  • Making accurate arithmetic calculations.
  • Reading, understanding and following front office policies and procedures.
  • Organizing own work, setting priorities and meeting critical deadlines.
  • Contributing effectively to the accomplishment of team or work unit goals, objectives and activities
  • Dealing successfully with a variety of individuals from various socio-economic, ethnic and cultural backgrounds.
  • Using initiative and independent judgment within established procedural guidelines.