Job Description

Timbers Bachelor Gulch, a beautiful owners club resort, located in Avon, Colorado is seeking an Owner Relations Specialist to work onsite at this beautiful property.
If you have experience in the hospitality industry working with guests to insure they have a great experience when visiting the property, look no further than Timbers Bachelor Gulch. This is a year round position, with an excellent compensation and benefits package.
If interested, we would like to discuss this exciting opportunity with you. Apply today!

Full Time Staff receive:

  • Up to 4 weeks a year accrual of Paid Time Off
  • World class benefits such as end of season wellness bonus
  • Affordable medical insurance estimate $247/month, with H.S.A. company contribution of up to $2000/year.
  • Dental from $8.08/month
  • Vision $2.58/month
  • Life, Health Advocate, AND Long Term Disability Insurance from $25,000 with enrollment in Medical Insurance
  • Company paid Short Term Disability       
  • Flexible Spending Accounts
  • Commuter Benefits
  • Addition benefits including for Part Time Employees:
    • Hospital Indemnity, Critical Illness, Accident & Voluntary Term Life Insurances
    • Employee Assistance Plan, including FREE confidential help
    • Full array of employee discounts and more through LifeMart
    • Wealth Management and 401K with MATCH
  • Merchant Ski Pass program with only $200 deposit.
  • Parking program

SUMMARY:

Responsible for assisting residence club owners and visitors with dining reservations and recommendations, coordinating transportation, and recommendations/assistance with tickets for recreational activities, and assisting with check in and out of residences in a courteous and professional manner while exceeding the high standards of the resort.

  • Acts as central information agent and property ambassador for the resort.
  • Identifies owner/guest needs and provides information regarding policies, services and amenities.
  • Checks owner/guests in to and out of resort in a courteous and professional manner.
  • Assists with luggage and vehicle details.
  • Provides owner/guests with information on property facilities, restaurants, and activities.
  • Operates the resort telephone system as trained to resort standards.
  • Posts charges and payments to guest, club owner and house accounts through Opera.
  • Provides additional information on all area restaurants, services and recreational opportunities.
  • Prepares current or next day arrival lists and packets.
  • Cleans and maintains the concierge desk area in an orderly and presentable condition.
  • Inventories and replenishes any required supplies.
  • Processes wake up calls as necessary.
  • Coordinates owner/guest requests as needed.
  • Ensures delivery of owner/guest messages or packages as needed.
  • Schedules and confirms restaurant, recreational or other bookings as requested.
  • Schedules and coordinates area transportation to and from local attractions.
  • Have excellent knowledge of Beaver Creek, Vail, and surrounding areas.
  • Assists with loading/unloading of luggage and personal items when needed.
  • Assists with delivery/retrieval owner/guest luggage and personal items when needed.
  • Provides directions and information as requested.
  • Arranges rental car pick up and key return.
  • Completes amenities based off the next day arrivals.
  • Use and maintain accurate and current information in Opera and GoConcierge.
  • Establish and executes traces for Housekeeping and Facilities from pre-arrival outreach within the established time period.
  • Assist with cleanliness of concierge and valet areas, ensuring that area is safe for foot traffic.
  • Ensures owner/guest luggage storage as needed.
  • Courteous to all owner/guests, callers, visitors and staff.
  • Exercise polite and patient verbal demeanor over radio.
  • Proper use of clocking in and out from shifts, and 30 minute meal breaks.
  • Facilitate sending of owner/guest packages with correct address and method of payment.
  • Observes safety precautions required to protect resort and owner/guest property.
  • Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a team.
  • Demonstrates courteous and cooperative behavior when interacting with public and staff; acts in a manner that promotes a harmonious and effective workplace environment.
  • Preforms all duties and tasks assigned by management.

Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law. In accordance with requirements of the Americans with Disabilities Act and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a smoke- free workplace

I certify that the answers given herein and during the entire application process (including but not limited to information provided in resumes, attachments to this application, interviews or otherwise (if applicable)) are true and complete to the best of my knowledge. I understand that any misrepresentations, omissions of facts or incomplete answers during the application process may disqualify me from further consideration for employment. I further understand that, if employed, any misrepresentations or omissions of facts during the application process may be cause for my dismissal at any time without prior notice. I consent to and authorize the Company and ADP TotalSource® to contact my former employers, references, and any and all other persons and organizations for information bearing upon my qualifications for employment. I further authorize the listed employers, schools and personal references to give the Company or ADP TotalSource (without further notice to me) any and all information about my previous employment and education, along with any other pertinent information they may have and hereby waive any actions which I may have against either party(ies) for providing a good faith reference. I EXPRESSLY AGREE AND UNDERSTAND THAT, IF EMPLOYED, MY EMPLOYMENT IS NOT FOR A SPECIFIC TERM, IS BASED ON MUTUAL CONSENT AND MAY BE TERMINATED BY ME OR THE COMPANY OR ADP TOTALSOURCE WITH OR WITHOUT NOTICE OR CAUSE AT ANY TIME. I FURTHER UNDERSTAND THAT NO ORAL PROMISE, EMPLOYER POLICY, CUSTOM, BUSINESS PRACTICE OR OTHER PROCEDURE (INCLUDING THE BASIC EMPLOYMENT POLICIES, PERSONNEL HANDBOOK OR ANY PERSONNEL MANUALS) CONSTITUTES AN EMPLOYMENT CONTRACT OR MODIFICATION OF THE AT-WILL EMPLOYMENT RELATIONSHIP BETWEEN ME AND THE COMPANY OR ADP TOTALSOURCE. I ALSO UNDERSTAND THAT MY AT-WILL EMPLOYMENT STATUS WITH THE COMPANY MAY ONLY BE ALTERED IN AN INDIVIDUAL CASE OR GENERALLY IN A WRITING SIGNED BY THE OWNER, PRESIDENT OR CEO OF THE COMPANY AND THAT MY AT-WILL STATUS WITH ADP TOTALSOURCE MAY ONLY BE ALTERED IN AN INDIVIDUAL CASE OR GENERALLY IN A WRITING SIGNED BY THE PRESIDENT OF ADP TOTALSOURCE. I understand that I may be required to qualify for employment based on additional employment criteria. For example, I may be required to take job-related tests; take a driver’s examination or take a preemployment drug test. If I am offered employment or start work before any required test is completed, I understand that my employment is contingent on a satisfactory result on all required tests. I authorize the Company and ADP TotalSource to release the results of my pre-employment drug/alcohol test (if any), any information on this application and any relevant information about me to each other and to other ADP TotalSource clients for whom I have applied for employment, and release the Company, ADP TotalSource and its clients from any and all claims related to the lawful release of this information. I further authorize the release of any background check results and of any drug/alcohol test to any state or federal authority requesting such information and in response to a valid subpoena or other legal document. 

By submitting this application, I certify I have read above, specific job post requirements listed

Skills / Requirements

Skills/ Requirements

Education and Experience:

High School Diploma/GED; AND two (2) years of hospitality experience; OR an equivalent combination of education, training and experience.

Required Knowledge and Skills

Knowledge of:

  • Principles, practices and techniques of the hospitality industry.
  • Computer software applications including Opera, Microsoft Office Suite and Alice. Policies and procedures of the department.
  • Customer service principles and practices.
  • Proper business English, including spelling, grammar and punctuation.
  • Techniques for dealing with a variety of individuals from various socio-economic, ethnic and cultural backgrounds, in person and over the telephone.
  • Area amenities, activities and events.

Skilled in:

  • Focusing on quests and provision of quality customer service.
  • Making accurate arithmetic calculations.
  • Reading, understanding and following front office policies and procedures.
  • Organizing own work, setting priorities and meeting critical deadlines.
  • Contributing effectively to the accomplishment of team or work unit goals, objectives and activities
  • Dealing successfully with a variety of individuals from various socio-economic, ethnic and cultural backgrounds.
  • Using initiative and independent judgment within established procedural guidelines.

*Note: It is not necessary for you to identify unavailability for work because of religious observance or practice or any other protected classification. Subsequent to any job offer, we will consider whether a reasonable accommodation can be made.

Mobility to work in an office setting, use standard cleaning equipment; stamina to stand, stoop, squat and bend for extended periods of time; agility to perform services over an extended period of time; strength to lift and carry up to 75 pounds; vision to read printed materials and computer screen; dexterity to utilize computer equipment; hearing and speech to communicate in person or over the telephone.

Important Notes

Note: The Federal Immigration and Reform and Control Act of 1986 requires that a DHS Employment Eligibility Verification “Form I-9” be completed for every new hire and that within 3 business days of beginning work every new hire must present to the employer documentation establishing his/her identity and authorization to work. This federal requirement must be satisfied as a condition of employment.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.