Job Description

WE ARE:

Timbers Company is always looking for dynamic, driven people to join our team. We are passionate about exposing our Owners and guests to some of the most sought-after places on earth, and creating unparalleled experiences for families to make memories.

YOU ARE:

An inspired, driven individual who believes in providing outstanding customer experiences and comes to work energized and ready to carry that spirit throughout the day.  You truly appreciate the opportunity to work with people who encourage, challenge, and support one another to be their best.

BASIC PURPOSE: Direct and coordinate the Owner Relations team to maintain unit interiors and common areas to the highest standard of aesthetics and safety; coordinate unit maintenance and renovation with unit owners and vendors; recruit new units into Resort’s rental and/or lease program

 ESSENTIAL FUNCTIONS:

  • Provide leadership to all members of the team, the Owner Relations department and all resort personnel.
  • Ensure adequate staffing levels to meet guest and owner needs.
  • Interact with other operating departments to accurately forecast future business levels
  • Conduct regular inspections of those areas you are responsible for and establish an effective framework to address deficiencies.
  • Establish and implement policies and procedures that maximize productivity and accomplish the goals of the department.
  • Conduct regular performance evaluations for all team members.
  • Exercise fiscal responsibility in the areas of optimizing inventories, purchase order approvals, and payroll control.
  • Develop short and long-range plans to improve operations, develop team members and reduce costs.
  • Establish a professional rapport with condominiums and homeowners, ensuring timely and frequent communication and problem resolution. Act as liaison between owners and the resort.  
  • Keep the Director of Owner Relations apprised of any chronic or systemic problems, concerns or conflicts.
  • This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel workload, rush jobs, or technological developments).

Knowledge and Skills:

   Education:         A four year college degree or equivalent education/experience

   Experience:       Five to ten years of employment in a related position with this company or other organization(s)

   Skills and Abilities:             

  • Requires advanced knowledge of the hospitality and business management fields. 
  • Requires considerable working knowledge of other major areas and the skill to integrate and communicate that information.
  • Requires studying, analyzing and interpreting complex activities or information in order to improve know practices or develop new approaches.
  • Ability to make decisions with only general policies and procedures for guidance and keeping the General Manager informed of general direction.
  • Requires highly developed communication sills to frequently negotiate, convince, sell and influence other managerial personnel, hotel guests and/or corporate clients.

   Hours Required:            Forty to fifty hours a week; flexible; days and times may vary based on need.