Job Description

JOB TITLE:           Massage Therapist – Year-Round Seasonal

FLSA:                    Non-Exempt                                                                  

RATE:     Average Hourly Treatment Commission Range: $40.50 - $66.50 based on therapist availability and experience / modalities, plus gratuities

DEPARTMENT:  Spa

SUMMARY: Responsible for greeting and welcoming all owners, guests, and visitors to the Spa; exceeding expectations with each interaction.    

 WINTER SEASONAL:       Late November 2021 through mid-April 2022

                                             Looking to fill 1 to 3 positions depending on your availability

 Benefits: Seasonal team members have access to:

  • Bi-weekly pay checks
  • Partial reimbursement assistance on Ski Passes / Recreation (minimum massages or availability required if working for entire winter season December to April)
  • Colorado Sick Pay
  • 401(k) with company match
  • Opportunity for gratuities and seasonal Holiday Bonus
  • EAP
  • Local Perks and Benefits

 Essential Functions:

Essential functions as defined are ILLUSTRATIVE ONLY and not a comprehensive listing of all functions and duties performed by incumbents within this classification.  Essential duties and responsibilities may include, but are not limited to, the following:

  • Be yourself and care genuinely about each interaction you have. Nothing is more important than the moment you are in with each owner/guest.
  • Be on time for your shift and prompt with each appointment.
  • Perform services within the appropriate time allotted for the service.
  • Must have a passion for attention to detail.
  • Strong desire to deliver optimal customer service.
  • Be flexible with your schedule, supporting the needs of the spa.
  • Ability to perform in a team-based environment.
  • Able to work independently to complete tasks.
  • Properly care for and clean equipment and use proper amounts of product to assist with cost controls.
  • Adherence to the Spa PACT – Positivity, Absolutely, Confidence in Communication, and Time Management.
  • Learning the spa, wellness, and retail offerings and consulting with guests to create a customized experience for them while maximizing sales.
  • Provide consistent professional massage and body treatments in accordance with spa protocols and accepted certification practices.
  • Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and One Steamboat Place procedures.
  • Perform prep work and properly clean and restock rooms as required.
  • Follow all spa and One Steamboat Place (OSP) guidelines, therapist and room guidelines and following procedure handbooks.
  • Follow proper channels of communicate with Spa Director and Supervisor; communicate all occurrences that require attention involving staff or guests in the spa, fitness area or on One Steamboat Place property.
  • High commitment to guest satisfaction and service including maintaining a courteous and professional manner and a positive, helpful attitude, exhibiting a genuine interest and willingness to provide the perfect spa experience to every owner and guest.
  • Be knowledgeable/learn our spa, treatments, services, sessions, and retail, as well as programs, promotions and/or discounts available.
  • Provide accurate, appropriate, and immediate responses to all requests by guests, ensuring complete guest satisfaction.
  • Regularly attend, participate in and support training and staff meetings for the spa (usually 2 to 3 meetings per season).
  • Interface with other resort staff to ensure that owner’s/guest’s needs are met in a satisfactory manner.
  • Assist in all areas of spa operation as requested by supervisor or manager. 

Qualifications:

The requirements listed below are representative of the knowledge and/or skill required. 

Education and Experience:

  • Must have proof of valid Colorado massage therapist license.
  • Successful completion of a minimum of 500 hours of massage therapy coursework.
  • Experienced with a strong desire to deliver optimal customer service and be able to create a spa environment that is comfortable and fulfilling. 

Required Knowledge and Skills:

  • In all situations demonstrate Character, Courtesy, Calm and Charm.
  • Learn all the services, products, and amenities available from the spa and the property.
  • Knowledge of a variety of information pertaining to the resort and the surrounding area attractions, events, and restaurants, preferred.
  • Good personal hygiene and clean kept appearance.
  • Critical, sound, decision making abilities.
  • Ability to learn the policies and procedures of the department.
  • Be detail oriented and have follow through.
  • Speaking effectively to communicate over the telephone or in person.
  • Ability to interface with other resort staff, supervisors, and/or managers to ensure that owners/guests needs are met in a satisfactory manner.
  • Ability to become familiar with the ADP time keeping system and the Zenoti spa booking software.
  • Follow instructions and priorities of tasks with little supervision.
  • Ability to take direction, work individually and/or work in a team environment. 

Physical/Mental Requirements:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Learn and adhere to property standards for cleanliness and timeliness.
  • Ability to use standard cleaning equipment, such as brooms, mops, and cleaning supplies.
  • Stamina to perform massage duties during the duration of each 30-120-minute massage experience for owners and guests.
  • May occasionally lift, carry, and/or move up to 25 pounds.
  • Vision to read printed materials and computer screen .
  • Hearing and speech to communicate in person or over the telephone.  

Work Environment:

  • While performing the duties of this job, the noise level in the work environment is usually low.
  • Spa hours in winter season are usually 10:00 a.m. to 6:00 p.m. (occasionally 7:00 p.m.) 7 days per week.
  • Massage therapist shifts vary between 4 to 7 hours, minimum 4 hours, based on therapist availability.