Job Description


Along with having an understanding and knowledge of the functions of Loss Prevention Officer, the Loss Prevention Supervisor will provide leadership, training and guideance to the Loss Prevention Officers.  The Loss Prevention Supervisor will also perform complex duties as assigned.

The Hokuala Loss Prevent Department functions seven (7) days a week, twenty-four (24) hours a day.  All associates, both management and hourly, must realize this fact and be aware that, at times, it may be necessary to adjust shifts as business demands.  In addition, there may be some weeks that the supervisor will be scheduled to work less than fourty (4) hours a week and other weeks may be scheduled more than fourty (4) hours a week. 


Essential functions as defined are ILLUSTRATIVE ONLY and not a comprehensive listing of all functions and duties performed by incumbents within this classification.  Essential duties and responsibilities may include, but are not limited to, the following:

  • Assume command of all emergency situations, under the direction of the Senior Resort Operations Manager
  • Responsible for monitoring the operations of the individual officers, the performance of the department and the overall safety and security efforts
  • Conducts employee training in alignment with the property’s needs
  • Assists with performance evaluations for team members
  • Generates weekly department work schedules
  • Conduct appropriate line-up at the scheduled initiation of the following shift, or ensure an appropriate member of their team is present and prepared to conduct that line-up at the appropriate time
  • Ensures team adheres to all hotel and departmental policies and procedures
  • Responsible for submitting disciplinary notices in a timely manner
  • Ensure patrol frequencies and coverage are maintained
  • Ensure all Company and departmental policies and procedures are followed
  • Ensure various offices and areas are secured
  • Ensure Fire Drills and inspections are performed appropriately per schedule and performance standards
  • Other similar duties as assigned


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge and/or skill required.

Education and Experience:

  • 3-year supervisorial experience managing a team
  • 1 ½ years of experience working in Loss Prevention/Security preferred

Licenses and/or Certifications:

  • Valid driver’s license with clean MVR
  • Certified in CPR and First Aid within six (6) months of hire
  • Valid State of Hawaii Guard License

Required Knowledge and Skills

Knowledge of:                        

  • Fire and Life Safety systems
  • Applicable laws, codes and regulations
  • Basic record keeping practices and incident reporting
  • Policies and procedures of the department
  • Use of specified computer applications involving word processing, queries, data entry and/or standard report generation
  • Proper business English, including spelling, grammar and punctuation

Skill in:

  • Using initiative and independent judgment within established procedural guidelines
  • Contributing effectively to the accomplishment of team or work unit goals, objectives and activities
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
  • Ability to speak effectively with guests and other employees of the Company
  • Ability to deal with problems involving several simple standardized situations
  • Dealing successfully with a variety of individuals from various socio-economic, ethnic and cultural backgrounds


The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 While performing duties of this job, the associate is regularly required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls, and talk or hear.  The associate frequently is required to reach with hands and arms.  The associate is occasionally required to climb or balance, stoop, kneel, crouch, and/or crawl.  The associate must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move more than 50 pounds with assistance.  Specific vision abilities required by this job include distance and close vision.

While performing the duties of this job, the associate regularly works in outside weather conditions and may be exposed to fumes, humidity and loud noise.  In addition, the associate may be required to perform essential duties during inclement weather.