Job Description

Responsible for serving food and beverages to guests and visitors in a courteous and friendly manner while maintaining or exceeding the high standards of the hotel. 

  • Maintains positive guest interactions while serving beverages to guests and servers in a friendly and efficient manner.
  • Checks identification of the guest to make sure they meet age requirements for purchase of alcohol products.
  • Assess customers’ needs and preferences and provides recommendations.
  • Sells or influences others for up selling and suggestive selling.
  • Provide guidance to guests on resort activities, dining options and general resort and community information.
  • Ensures service stations are adequately stocked with garnishes and other established needs.
  • Prepare coffee, hot water and other items as established.
  • Determines when a customer has had too much alcohol and if required refusing any further serving on a polite and respectful manner.
  • Safely and effectively handle and move objects, such as glasses and bottles.
  • Collects payment for drinks served and balances all receipts; follows all cash handling procedures as per hotel standard.
  • Complies with all food and beverage regulations.
  • Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a team.
  • Demonstrates courteous and cooperative behavior when interacting with public and staff; acts in a manner that promotes a harmonious and effective workplace environment.
  • Abides by all State, Federal & Local liquor regulations pertaining to the serving of alcohol beverages to guest.
  • Comply with all health and safety regulation requires by the hotel. 

Timbers Resorts International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Timbers Resorts International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

 

 

 

Skills / Requirements

  • Must possess a current TIPS certification to serve alcohol

Required Knowledge and Skills

Knowledge of:

  • Food and beverage products, menus and promotions.
  • Policies and procedures of the department.
  • Basic mathematics and bookkeeping.
  • Use of specified computer applications related to food and beverage operations.
  • Record keeping principles and practices.
  • Correct business English, including spelling, grammar and punctuation.
  • Techniques for dealing with a variety of individuals from various socio-economic, ethnic and cultural backgrounds, in person and over the telephone.
  • Basic understanding of restaurant operations.

 

Skill in:

  • Focusing on quests and provision of quality customer service.
  • Use of Point of sale (POS) terminals and stock & inventory management software.
  • Serving beverages in accordance with customer requests.
  • Communicating effectively in oral and written forms.
  • Cash management and accountability.
  • Organizing own work, setting priorities and meeting critical deadlines.
  • Contributing effectively to the accomplishment of team or work unit goals, objectives and activities.
  • Dealing successfully with a variety of individuals from various socio-economic, ethnic and cultural backgrounds.
  • Ability to work in fast-paced environment.
  • Ability to be on your feet and alert for extended periods of time.

 

 

 

Important Notes

WE ARE:

Timbers Resorts is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. Timbers Resorts is always looking for dynamic, driven people to join our team. We are passionate about exposing our Owners and guests to some of the most sought-after places on earth, and creating unparalleled experiences for families to make memories.

YOU ARE:

An inspired, driven individual who believes in providing outstanding customer experiences and comes to work energized and ready to carry that spirit throughout the day.  You truly appreciate the opportunity to work with people who encourage, challenge, and support one another to be their best.