Job Description

One Steamboat Place, a Timbers Resort is looking for an Assistant Club Services Manager to be provide an outstanding guest experience for residents and guests.     If you enjoy driving, organizing, and transporting residents and guests, we would like to speak with you.  

SUMMARY:

Responsible for greeting and welcoming all owners/guests and visitors to the resort and assisting owners and guest with luggage, shuttle, valet, and other needs.

Full Time

40 hours per week

 

Benefits:

Excellent benefits compensation package, including but not limited to, medical, dental, optical, life insurance.  

PTO Accrual after 90 days

Annual recreation benefits

401(k) with company match with a generous match

Employee Assistance Program

Local Perks and Benefits

Free on-site parking for skiing (except black-out dates)

 

Essential Functions:

Essential functions as defined are ILLUSTRATIVE ONLY and not a comprehensive listing of all functions and duties performed by incumbents within this classification.  Essential duties and responsibilities may include, but are not limited to, the following:

  • Be yourself and care genuinely about each interaction you have. Nothing is more important than the moment you are in with each owner/guest.
  • Assistant Club Services Manager always uses owners/guests names when meeting, answering questions, making deliveries, greeting and assisting owners/guests in any way.
  • Responsible for scheduling, planning, directing, driving, and coordinating all the activities related to in town and airport transportation operations. Reports directly to the Club Services Manager, informs of important matters within the department.
  • Assist in managing Club Services department. Training and keeping employees on task.
  • Attend manager/safety/team meetings as required.
  • Monitor operations to ensure that all staff are compliant with OSP safety rules, standards and procedures.
  • Assisting in payroll management for Club Services department.
  • Billing for transportation charges in Opera. Managing transportation functions in Alice. Creating and delivering departure notices.
  • Direct all activity related to dispatching CSA’s, routing, and tracking transportation vehicles.
  • Assist with building and residence tours for guests/owners unfamiliar with One Steamboat Place.
  • Assist and manage delivering messages, newspapers, departure notices, and requested items to guests and owners.
  • Assist and manage with delivery of luggage/skis and or bikes, on guest/owner check in and check out.
  • Store and secure guest and owner long term storage bins/bikes/cars/ items. Deliver to proper residences on arrival or when called for. Proper removal and storage of owner bins/bikes/cars/ items upon check out. Tracking inventory and sending emails to owners with inventory. Start owner stored cars once a week.
  • Manage and log all incoming shipping and receiving of packages and delivery of those items
  • Maintain email account. Answering all emails in a timely manner.
  • Assist in all monthly, quarterly, annual maintenance on all vehicles, including whole owners who request service on their vehicles. Call the mechanic for appointments.
  • Ability to change company vehicle wiper blades, as needed.
  • Drive guest shuttles when requested, whether in town, or airport pickup/drop off service.
  • Responsible for cleanliness of the interior and exterior of OSP transportation fleet.
  • Assist with accidents on site and working with the insurance company to ensure they have all required documentation.
  • Assist and manage car valet service to members, owners, Truffle Pig Restaurant guests.
  • Monitor and maintain cleanliness and safety of common areas such as tyke’s room, game room, CSA office, main entrance, exterior of plaza level, garages, and front driveway. Help clean as needed.
  • Assist with and/or perform some basic maintenance tasks within the building.
  • Have acceptable phone and radio etiquette.
  • Maintain bike fleet, schedule repairs.
  • Assist housekeeping staff as needed, deliver, and pick up laundry, deliver towels, soap or other items to rooms.
  • Assist with Summit Club parking stickers; issuing and confirming any vehicles in the parking garage are displaying proper decals and parked in appropriate spots. Assist with issuing Housing Unit parking decals.
  • Keep track of uniform inventory and order more before the start of the season.
  • Assist with interview and hiring process.
  • Assist with performance reviews. Creating and performing reviews at the end of the season.
  • Assist with operational ordering.
  • Bell cart maintenance.

 

QUALIFICATIONS:

The requirements listed below are representative of the knowledge and/or skill required.

 

Education and Experience:

  • High School Diploma/GED; OR an equivalent combination of education, training, and experience.
  • Must also maintain a valid U.S. driver’s license which meets company established driving guidelines.
  • Prefer at least 3 to 4 years of driving experience.

 

Required Knowledge and Skills:

  • In all situations demonstrate character, courtesy, calm and charm.
  • Ability to learn and recommend a variety of information pertaining to the resort and the surrounding area attractions, events, and restaurants.
  • Good personal hygiene and a clean, kept appearance.
  • Critical, sound, decision making abilities.
  • Ability to learn about the other Timbers Properties, the Reciprocity Program, and the Timbers Collection.
  • Be detail oriented and follow through or complete each task set or started.
  • Determining the nature of a visitors needs and recommending appropriate actions or solutions.
  • Speaking effectively to communicate over the radio, telephone, or in person.
  • Interface with other resort staff to ensure that owners/guests needs are met in a satisfactory manner.
  • Ability to work in a team environment and take direction.

 

Physical/Mental Requirements:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

  • Mobility to work in an office setting.
  • Ability to use standard cleaning equipment, such as brooms, snow shovels, vacuum, car wash supplies and chemicals.
  • Stamina to stand, stoop, squat, and bend for extended periods of time.
  • Agility to perform services over an extended period (usually 8-hour shifts).
  • Must frequently lift, carry, and/or move up to 25 pounds.
  • Strength to lift and carry up to 75 pounds on a regular basis.
  • Vision to drive, read printed materials, and computer screen.
  • Dexterity to utilize computer equipment.
  • Hearing and speech to communicate in person, on the radio, or over the telephone.

 

Work Environment:

  • While performing the duties of this job, the noise level in the work environment is usually moderate.
  • Winter season – exposure to outside weather conditions
  • Typical shifts are 8 hours, shifts may vary (days, nights, weekends, holidays)