Job Description

WE ARE:

Timbers Resorts is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. Timbers Resorts is always looking for dynamic, driven people to join our team. We are passionate about exposing our Owners and guests to some of the most sought-after places on earth, and creating unparalleled experiences for families to make memories.

YOU ARE:

An inspired, driven individual who believes in providing outstanding customer experiences and comes to work energized and ready to carry that spirit throughout the day.  You truly appreciate the opportunity to work with people who encourage, challenge, and support one another to be their best.

Assist the General Manager in planning, organizing, staffing, directing and delivering exceptional guest and owner experiences and financial results for the property.  The Assistant General Manager is responsible for the operation in the absence of the General Manager.  Ensure maximum profits through cost and labor control.  Maintain the highest standards of quality and service to owners and guests and nurture a professional, authentic yet fun work environment for all employees.

  • Directs the functions and planning of operating departments in conjunction with the General Manager to meet the daily needs of the resort, including, but not limited to, staffing, forecasting, controlling, and supervising. 
  • Ensures that all employees are trained for their positions to maximize service, production and efficiency, and ensures employee performance evaluations and any necessary corrective actions are completed timely.
  • Carries out all policies established by Resorts and the GM, operating the hotel in the absence of the GM.
  • Monitors the performance of the property through verification and analysis of guest satisfaction systems and financial reports; initiates corrective action as required.
  • Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints/issues; ensures appropriate corrective action.
  • Ensures adherence to safety and security practices for the protection of staff and guests.
  • Plans, organizes, schedules, reviews, and evaluates the work of assigned staff.
  • Develops and directs the implementation of goals, objectives, policies, procedures, and work standards for the departments; prepares and manages assigned budget.
  • Partners with Human Resources and department heads to oversee the selection, training, professional development, and discipline of staff.
  • Develops, implements, and oversees the execution of Resorts’ service standards.
  • Identifies guest/owner needs and provides information regarding policies, services, and amenities.
  • Fosters a service culture that is adopted by all staff which incorporates a high-level of engagement with guests and owners.
  • Works closely with GM on strategic plans for the operation.
  • Member of the revenue committee.  Understands room details as well as rates, packages, discounts and group package plans.
  • Works closely with the Facilities Manager to identify and address areas of improvement. Reports all maintenance issues in a timely manner and helps work toward the correction.
  • Works closely with the Spa Director to ensure proper procedures are in place to provide a safe, secure, and enjoyable experience for all owners, guests, employees, and visitors to the spa.
  • Resolves guest/owner complaints/queries satisfactorily while maintaining a courteous and helpful demeanor.
  • Oversees schedules and ensures that staffing levels are correct, to agreed standards and pursuant to business need, and are not exceeded without permission.
  • Assists and supports the residential team whenever necessary. Participates and assists regularly with owner events.
  • Assists with all department and interdepartmental communications.
  • Assists with all information necessary for budgeting purposes annually, seasonally, or quarterly as requested.
  • Ensures adherence to safety and emergency procedures required to protect hotel and guest property.
  • Demonstrates courteous and cooperative behavior when interacting with public and staff; acts in a manner that promotes a harmonious and effective workplace environment.
  • Develops and directs the implementation of goals, objectives, policies, procedures and work standards for the operating departments; assists with the preparation of their budgets.
  • Contributes to the efficiency and effectiveness of luxury service to its guests/owners by offering suggestions and directing or participating as an active member of a team.
  • Demonstrates courteous and cooperative behavior when interacting with public and staff; acts in a manner that promotes a harmonious and effective workplace environment.

Timbers Resorts International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Timbers Resorts International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Skills / Requirements

Education and Experience:

Bachelor’s degree in hotel management or a related field; AND five (5) years of hotel operations experience, two (2) years of which were at a managerial level; OR an equivalent combination of education, training and experience.

Required Knowledge and Skills

Knowledge of:

  • Principles and practices of employee supervision, including selection, work planning, organization, performance review and evaluation, and employee training and discipline.
  • Principles, practices and techniques of the hospitality industry.
  • Computer software applications in work processing, spreadsheets and hotel information systems.
  • Policies and procedures of the department.
  • Safe work practices and sanitation related to hotel operations.
  • Principles and practice of housekeeping operations.
  • Inventory and record keeping principles and practices.
  • Customer service principles and practices.
  • Correct business English, including spelling, grammar and punctuation.
  • Techniques for dealing with a variety of individuals from various socio-economic, ethnic and cultural backgrounds, in person and over the telephone.

 

Skill in:

  • Planning, organizing, supervising, reviewing and evaluating the work of staff.
  • Training others in policies and procedures related to the work.
  • Performing budgeting and accounting functions for assigned operations.
  • Efficiently and effectively performing hospitality management duties.
  • Focusing on quests and provision of quality customer service.
  • Reading, understanding and following reservation policies and procedures.
  • Maintaining appropriate inventory of supplies and materials.
  • Organizing own work, setting priorities and meeting critical deadlines.
  • Contributing effectively to the accomplishment of team by setting goals, objectives and activities.
  • Dealing successfully with a variety of individuals from various socio-economic, ethnic and cultural backgrounds.

 

Mobility to work in a hospitality setting, stamina to stand for extended periods of time; strength to lift and carry up to 25 pounds; vision to read printed materials and computer screen; dexterity to utilize computer equipment; hearing and speech to communicate in person or over the telephone.

Important Notes

  • Full Time Year Round with full benefits such as 4+weeks Paid Time Off, Medical, Dental, Vision, LTD/STD, Life, Accident, Critical Illness, Hospital Insurance.
  • Free onsite Chef prepared employee dining room with hot meals and salad bar
  • Free onsite shift parking
  • Discounted bus pass for Eagle County & Lake County routes
  • Discounted F&B, Spa Treatments & Retail up to 40% off
  • 401K with Match
  • Merchant Ski Pass Program and Wellness Bonus, to cover cost of ski pass or other cost for physical fitness, if worked through full season until ski area closing, amount varies depending on start date