Job Description

Responsible for providing financial, business and accounting office support.

  • Maintain ownership of daily income audit process and revenue reporting. Post the Daily Revenue and ensure accuracy within night audit and daily posting process, review revenue for accuracy, and create daily general ledger journal entry.
  • Audit and verify various system information, including source data as well as manual and system-produced reports.
  • Follow up with Operations Managers on correct closing procedures as needed to ensure accurate daily revenue is posted.
  • Reconcile daily credit card clearing activity.
  • Respond to guest and group inquires in a timely manner using proper phone and/or email etiquette.
  • Act as property AR manager. 
  • Handle all group contracts and work closely with Group Sales, Catering, F&B and outside Group Representative to ensure clear communication throughout the Event process.  This includes deposit billing, Invoice creation and review, and close communication with all hotel departments involved with the group.
  • Review group contracts for accurate deposit collection, and issue complete and accurate timely billing. Follow up with final collections as necessary.
  • Respond to guest and group inquiries in a timely manner using proper phone and/or email etiquette.
  • Maintain accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared
  • Process credit applications.
  • Reconcile and clear in-house city ledger accounts.
  • Research and respond to all Credit Card Inquiries and Chargeback disputes.  Document chargebacks won and lost and implement processes to prevent recurring issues moving forward.
  • Attend weekly Resume and BEO Meetings.
  • Attend Pre-Con Meetings as needed.
  • Assist with Summit Club Member Billing.
  • Learn and take on additional accounting functions and reconciliations once the above processes have been implemented and streamlined. 
  • Perform accounting or financial office support work and assist with special projects as assigned.
  • Contributes to the efficiency and effectiveness of the Accounting Department’s service to guests by offering suggestions and directing or participating as an active member of a work team.
  • Demonstrates courteous and cooperative behavior when interacting with guests and coworkers; acts in a manner that promotes a harmonious and effective workplace environment.

Education and Experience:

High School Diploma/GED; AND two (2) years of financial/accounting administrative support experience; OR an equivalent combination of education, training and experience.

Required Knowledge and Skills

Knowledge of:

  • Policies and procedures of the department.
  • Use of specified computer applications including Excel, Word, and various POS systems
  • Office administrative practices and procedures.
  • Financial record keeping and bookkeeping practices and techniques.
  • Principles and practices of auditing financial documents and records.
  • Correct business English, including spelling, grammar and punctuation.
  • Confidence and poise dealing with a variety of individuals from various economic and cultural backgrounds, in person and by phone.

Required Skills:

  • Strong attention to detail
  • Technical and specialized financial office support work.
  • Reading and explaining rules, policies and procedures.
  • Analyzing and resolving varied financial office administrative problems.
  • Organizing, researching and maintaining financial files.
  • Imputing financial information into accepted formats.
  • Performing accurate math calculations.
  • Reviewing financial documents for completeness and accuracy.
  • Reviewing, posting, balancing and reconciling financial records.
  • Maintaining accurate financial records and preparing accurate and timely reports.
  • Using initiative and independent judgment within established procedural guidelines.
  • Organizing own work, setting priorities and meeting critical deadlines.
  • Contribute effectively to the accomplishment of team or work unit goals, objectives and activities.
  • Establish and maintain effective working relationships with those contacted in the course of the work.

PHYSICAL/MENTAL REQUIREMENTS:

Mobility to work in an office setting and use standard office equipment; stamina to sit for extended periods of time; strength to lift and carry up to 20 pounds; vision to read printed materials and computer screen; dexterity to utilize computer equipment; hearing and speech to communicate in person or over the telephone.